Frequently Asked Questions

1. Orders and Payments

How to place an order on fhmode.com?

To place an order, simply browse our site, select the items you wish to purchase, and then add them to your shopping cart. Once you have completed your purchases, click on the shopping cart to finalize your order by following the payment instructions.

What payment methods do you accept ?

We accept multiple payment methods including credit/debit cards (Visa, Mastercard, American Express). All transactions are secure .

Can I change or cancel my order after I place it?

You can change or cancel your order before it is shipped. Contact us promptly at Info@fhmode.com or to 0625864735 to make the necessary changes.

2. Shipping and Delivery

What are the shipping options?

We offer standard and express shipping options. Standard shipping times vary between 3-7 business days depending on your location. See our Shipping Policy for more information.

How do I track my order?

After placing your order, you will receive an email with a tracking link that will allow you to track your parcel. You will be able to track your parcel at every stage until it is delivered. Please track your order on our tracking page: fhmode.com/apps/parcelpanel

Do you ship internationally?

Yes, we ship internationally. Shipping costs and times vary depending on the destination country.

When will I receive my order?

Delivery times vary depending on your location and the shipping option you choose. Typically, you will receive your order within 3-7 business days after shipment. A confirmation email will be sent to you with a tracking number.

3. Returns and Exchanges

What is your return policy?

You can return your items within 14 days of receiving your order, provided that the products are unworn, unwashed, and in their original packaging. See our Return Policy for more information.

Can I exchange an item?

You can exchange an item for a more expensive item or the same item in a different size. We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and then place a new order for the desired item. See the detailed policy here .

What should I do if I receive a defective item?

If you receive a defective item, please contact us immediately at Info@fhmode.com with photos of the defect. We will arrange a replacement or refund according to your preference.

4. Products and Size

How can I make sure I choose the right size?

We recommend that you consult our size guide, available on each product page. If you have any doubts, do not hesitate to contact our customer service for personalized advice.

Are the items true to the photo?

We do our best to ensure that the photos accurately reflect our products. However, slight color variations may occur due to your monitor settings.

5. Taxes and Customs

Do I have to pay customs fees for my international order?

Taxes and customs fees may apply for international orders. These fees are the responsibility of the customer and vary according to local regulations in the destination country.

What taxes are applied to my order?

For orders within France, VAT is included in the price shown. For international orders, additional charges may apply depending on local laws.